Muzox Refund Policy

Overview

This Refund Policy explains how refunds are handled for Muzox Premium contributions processed via Patreon. Since billing is managed by Patreon, refunds are subject to Patreon’s policies. This page outlines when a refund may be considered and how you can request assistance.

Eligibility

Refunds may be considered (through Patreon and/or with our support) in the following cases:

• Unauthorized charges were made without your consent.
• Erroneous or duplicate charges occurred.
• A verified technical issue prevented you from accessing Premium benefits shortly after a successful pledge, despite linking your Discord and Patreon accounts and fulfilling all tier requirements.
• Applicable consumer protection laws grant you the right to a refund.

To initiate a refund, please include clear, verifiable evidence supporting your request.

Non-Refundable

• Change of mind after benefits are delivered.
• Abuse, chargebacks without contacting support first, or violations of our Terms of Service.
• Partial periods of subscriptions already used.
• Forgetting to cancel an active subscription.
• Requests without reasonable justification or supporting evidence.

Refund requests for the above cases cannot be accepted due to financial and operational limitations. This policy does not affect your statutory rights.

How to Request

To request a refund, please contact Muzox Support by joining the official Muzox support server and opening a ticket. Provide your Patreon username, pledge date, server ID, and relevant screenshots to help us verify and assist you promptly.

Subscriptions

Muzox Premium is managed through Patreon. Refunds are subject to Patreon’s policies and processes. Please review Patreon’s refund terms and contact Patreon support for billing issues, then share the details with us so we can support you further if needed.

Processing

Approved refunds are issued to the original payment method. Processing times depend on your payment provider, but typically take 5–10 business days after approval.

Updates to this Policy

We may update this Refund Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised effective date.

Legal Disclaimer

This Refund Policy is provided for informational purposes only and does not limit your statutory rights under applicable law.